Frequently Asked Questions
Everything you need to know about our functional apparel and services.
What is the typical shipping time for international orders?
We ship globally from our warehouse. Standard international shipping typically takes 7-14 business days, while express options via DHL or UPS usually arrive within 3-5 business days.
How can I return an item if it doesn't fit?
We offer a 14-day return policy from the date of delivery. Items must be in original condition with all tags attached. Please contact our support team to initiate a return authorization.
Are your techwear jackets waterproof?
Most of our outerwear utilizes DWR-coated fabrics or membrane technologies. Specific water-resistance ratings (such as 10,000mm) are listed on each individual product page under the technical specifications.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For certain regions, local payment methods may also be available at checkout.
How do I care for my RIOT DIVISION garments?
To preserve technical coatings, we recommend machine washing on a cold, gentle cycle with mild detergent. Avoid fabric softeners and bleach. Tumble dry on low heat or air dry to maintain fabric integrity.
Do you offer restocks on sold-out items?
We focus on limited drops and seasonal collections. While some core staples are restocked periodically, most experimental designs are produced in single runs. We recommend signing up for back-in-stock notifications.