Returns & Exchanges
RIOT DIVISION offers a 14-day return and exchange window for all unworn, unwashed items in their original packaging with all tags attached. We are committed to ensuring your technical gear fits perfectly and meets your functional expectations.
Initiate Request
Contact our support team with your order number and reason for return to receive a Return Authorization and the necessary shipping instructions.
Prepare Package
Securely pack the items in their original technical packaging, ensuring all modular components and tags are included to avoid restocking fees.
Ship Items
Send the package via a trackable courier service to our distribution hub; please note that customers are responsible for return shipping costs unless the item is defective.
Processing & Refund
Once our quality control team inspects the returned gear, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing